FAQ’s

PCR stands for Polymerase Chain Reaction and is a method of testing used to detect infectious diseases, including COVID-19. A PCR test is performed in a laboratory and is indicative of an individual’s COVID status at the time their sample is taken. It does not show previous infection. PCR tests are internationally recognised as the gold standard for COVID-19 testing by World Health Organisation (WHO) and the backbone of every government’s national testing program.

Check the latest guidance and travel advice from the Irish Department of Foreign Affairs at https://www.dfa.ie/travel/travel-advice/. If travelling from the UK, you can check the entry requirements for your destination online at gov.uk/foreign-travel-advice. The EU have introduced a new traffic light system that requires pre-flight testing for individuals departing from several ‘red list’ countries. You can view the latest travel restrictions online at https://reopen.europa.eu/en. Due to the constantly changing global environment entry requirements are subject to change, so keep checking in the weeks and days leading up to your trip.

Your sample will be collected by one of our trained healthcare professionals using a nasopharyngeal (nose and throat) swab, the process should take no more than 5 minutes.

On the day of your appointment, please present yourself to your chosen Randox Health Travel Centre no more than 5 minutes before your appointment time. You must provide photographic ID at your appointment (a passport for when traveling).

Your sample will be sent to our ISO accredited laboratory for analysis. Once processed your results will be emailed directly to the email address provided the next day (up to 11.59pm)

Your Randox Health COVID-19 RT-PCR test report will contain all necessary information.

The PCR swab test may be taken at one of the following Randox Health Travel Centres;

 

Randox Travel Centre – Dublin Airport

Block Three, The Green
Dublin Airport Central
Dublin Airport
Swords
Co. Dublin
K67 X4X5

 

Clayton Hotel – Leopardstown

Central Park
Leopardstown
Dublin 18
Ireland

 

Clayton Hotel – Sligo

Clarion Road
Ballinode
Sligo
F91 N8EF
Ireland

 

Clayton Hotel Silver Springs – Cork

Tivoli
Cork
T23 E244
Ireland

 

Clayton Hotel – Galway

Monivea Road
Ballybrit
Galway
H91 D526
Ireland

 

Randox Travel Centre – Dun Laoghaire (drive-through or walk-through)

Harbour Road
Dun Laoghaire
Dublin
Ireland

 

Randox Travel Centre – Limerick

Southern Ring Road
Roxboro Road
Limerick
V94 EDP4
Ireland

 

Randox Travel Centre – Letterkenny

Letterkenny Retail Park
Paddy Harte Rd
Letterkenny
Co. Donegal
Ireland

 

Randox Travel Centre – Dublin City Centre

Sir John Rogerson’s Quay,
Dublin Docklands,
Dublin,
D02 YT21,
Ireland

We accept cancellations up to 24 hours before your appointment time.  Please contact us via the contact section at the top of the page supplying your name, card holder’s name, appointment date & time and booking reference.

 

You can contact us directly in relation to an outstanding refund via refundbooking@randox.com.

We accept changes up to 24 hours before your appointment time.  Please log into the “my account” section of the website.  Once logged in, go to ‘My Appointments’  to view and reschedule your booking/bookings.  Please note you can only change the date and time of your appointment but not the location.

Both tests are RT PCR and conducted in the same manner and produce the same certificate.  Some destinations require passport information on your certificate and we will include this where Travel Test is selected.

We can not advise on when to take the test due to ever changing government regulations.  We recommend you check with the relevant government website.

We recommend you check with the relevant government website at your destination if a test is required for minors.  The requirements vary between countries.  We can provide testing for minors if required as long as a parent or guardian is present.

Results will be confirmed via email next day after your appointment (up to 11.59pm)

 

Results will be emailed to you with an attachment containing your travel certificate.

Please check your spam folder.  If using a work or university email, please check your server hasn’t restricted our emails as your results as an attachment.

 

If you haven’t received your results by 11.59pm the day after your appointment you can phone our dedicated customer support team with your URN number on +4428 94343005 before 9pm Mon-Friday and 5.30pm Saturday-Sunday.

Please log into the “my account” section of the website.  Once logged in, go to ‘My Appointments’  to view and reschedule your booking/bookings.  Please note you can only change the date and time of your appointment but not the location.

On occasion the testing process can return an unclear result. This is exceptionally uncommon.  Please contact our customer care team on +4428 94343005 should you require any further information on your unclear result.

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