Any references to we, “us, our and Randox within these terms and conditions are used as collective terms to include the relevant company within the “Randox” groups of companies, including Randox Laboratories Limited and Randox Health Checks (NI) Ltd, and their subsidiary and holding companies which is undertaking your testing. Randox Laboratories Limited (Randox Labs) is a company registered in Northern Ireland (registered number NI015738). Randox Health Checks (NI) Ltd (Randox Health) is a company registered in Northern Ireland (registered number NI610940). Randox Teoranta Ltd and registered in the Republic of Ireland  (registered company number 460557).

“You” are the customer and have either accessed our website, entered one of our clinics or called our telephone number and intends to place or has placed an order for our Service.

Throughout our service, website and during any telephone call or written correspondence between you and us these terms and conditions along with our Privacy policy will apply. If there is any conflict between these Terms and any terms or conditions found elsewhere on our website, or in any written or verbal communication between you and us, these Terms will prevail.

By purchasing our service you are giving Randox Health and its partner laboratory Randox Clinic Laboratory Services your informed consent to perform the tests you have ordered.  Service may be facilitated by third party subcontractors, servants or agents, professionally trained who will abide by  your strict protocols, health and safety and privacy requirements.

Services are offered subject to availability at the times of booking. Randox Health reserves the right to cancel or reschedule appointments, but will endeavour to accommodate the client, where possible.

Randox personnel can only conduct sample collections on individuals aged 18 and over.  Persons under the age of 18 must be accompanied by a parent or legal guardian who will be required, under supervision and instruction, to do the sample collection on the minor.

Your sample will be collected by one of our certified healthcare professionals.  The sample must be taken in line with our operating procedures which includes both throat and nasal swab.  If, for any reason, you are not able to provide a sample as per the procedure we cannot guarantee that the sample provided will be suitable for analysis and a valid result forthcoming.

Randox will make every reasonable endeavour to analyse your sample and to provide you with a results report.

However, on rare occasions, anomalies can occur during laboratory analysis, for example, issues with sample collection or processing errors. Randox Health will endeavour to identify and correct any such issue. Additional samples may be required, if remaining sample is insufficient for repeat analysis. And as a consequence results/reports may be delayed.

Following receipt of your sample, we will make every reasonable endeavour to provide your results within a reasonable timeframe following our laboratory receiving your sample. Delivery dates for test results are approximate only and Randox will not be held liable for any delay in delivery, particularly in light of global shortages in raw materials and the unprecedented level of demand for our services in the current challenging circumstance.

You acknowledge that you will receive your results to the email address provided by you when booking your test. It is your responsibility to ensure that Randox Health has the correct information pertaining to your email address.

To determine the presence of COVID-19 virus in a correctly, properly returned and intact swab sample, using the sample collection kit provided. The test will be performed using the Randox Coronavirus Array, which has been evaluated and accepted by Public Health England.

Randox will only offer a refund if an appointment cancellation is made with a minimum of 24 hours’ notice.   Appointment cancellations made with less than 24 hours’ notice or failure to attend a scheduled appointment will not be refunded.

Nothing in these terms or conditions excludes or limits the liability of Randox as follows: –

1) for death or personal injury caused by our negligence

2) under section 2 of the Consumer Protection Act 1987

3) for fraud or fraudulent misrepresentation

4) by the conditions implied under section 12 of the Sale of Goods Act 1979

5) by the conditions implied under section 2 of the Supply of Goods and Services Act 1982.

Randox shall not be liable to you for any loss of profit, loss of business, loss of opportunity, loss of goodwill, or any claims for indirect compensation whatsoever, which may arise out of, or in connection with, the use of the goods or services provided. Where you are being provided with these goods and services as a consumer, our total liability in contract, tort, misrepresentation or otherwise; arising in connection with the performance of these conditions, shall be limited to losses which are a foreseeable consequence of the failure to comply with these terms and conditions only. Different limitations may apply where you have ordered testing kits for resale to third parties, or are otherwise operating as a business, and these terms are without prejudice to any separate terms that apply in that context, which would have been communicated to you at the point of sale.

Please see our Privacy Policy for information regarding how we collect and process personal information.

By agreeing to these Terms & Conditions, you are providing Randox with consent to test a sample that you have provided for the identification of COVID-19. Randox aims and expects to securely and safely destroy all samples returned one week after test results have been generated and reported to you. It is not possible to return your sample to you.

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